Guarantees and Returns

At Giles & Posner, we want you to be completely happy with every product you buy from us. That's why we manufacture to the highest possible quality and also offer you a comprehensive guarantee and returns service.

Returns Policy
What to do if your Giles & Posner product develops a problem during the warranty period.

If you bought it by mail order or online from another company:
Please contact the mail order company or go to the site you bought it from for instructions on how to return your product for a replacement.

If you bought it from a retailer:
Please return it to the retailer with your receipt and you'll be given a replacement.

Unwanted purchase? Here's how to return it

If you bought it online direct from here:
As long as your product is as new, completely unused and in its original packaging, we're happy to give you a refund if you buy a product from us and then have second thoughts. You can return it to us with its documentation within 14 days of purchase.

If you bought it from another organisation:
Contact them to check their Returns policy and follow their instructions.

Guarantees
Every Giles & Posner product is designed for reliability and trouble-free use. It's guaranteed for 12 months from the date of purchase against mechanical and electrical defects as long as you've used it purely for the use stated, following the instructions in its User Guide using a suitable electricity supply and you haven't dismantled, interfered with it or damaged it.

What is covered?
We cover any defect in materials or workmanship to assure you get the best possible quality.

What we do for you
If your Giles & Posner product is faulty you may return it within 30 days of the purchase date and we will replace it or give you a full refund.
If you want to return it after 30 days, we will repair or replace your product at our discretion. Please note: you will need to pay all the shipping costs to and from us after 30 days of purchase.

Popcorn Carts
Our 4oz and 8oz popcorn makers are covered by a 12 month back-to-base warrantee. Should your product develop a problem, just get it back to us and we will repair or replace.

Commercial Product Guarantees
Every Giles & Posner Commercial Fountain is covered by a 2-year extended worldwide parts warranty and a 12-month labour warranty (UK only) from the date of purchase.

Limitations: Implied warranties including those of fitness for a particular purpose and merchantability are limited to the period the first purchaser owns the product. We are not liable for time lost, inconvenience and loss of use of your Giles & Posner Chocolate Fountain or property damage caused by failure to operate or any incidental or consequential damage.