Frequently Asked Questions

If you've never seen or tried a Chocolate Fountain before, you're sure to have some questions. Here are some of the ones we're often asked - and if you have any others, please contact us at sales@gilesandposner.com.

Can we use any chocolate?
Yes. Any quality chocolate - one with a cocoa butter content of 33% or more - can work well.

What type of chocolate do you recommend?
We've created our own Giles & Posner Luxury Fondue Chocolate. It's been specially blended for use in our Fountains so you can be sure of great taste and great cascading effects - first time and every time. You can order it HERE.

Can the chocolate be re-used?
Because fragments of dipping foods are likely to get left in the chocolate, it's best to discard it when you've finished your meal or event.

How long can the Chocolate Fountain run for?
Our Table Fountains are designed to run for up to 3 hours - perfect for a party or celebratory dinner. Our Commercial Fountains can run for up to 24 hours - giving you the potential to serve your customers and guests for hour after hour.

Can I use something other than chocolate in the Fountain?
Of course! You can try both sweet and savoury sauces of a thin consistency. For example, what about a warm fruit coulis with fruit or biscuit dips? Or a cheese, barbecue or sweet chilli sauce with cooked cubes of pork, seafood, beef or chicken, raw or cooked vegetables or bread pieces?

What is an Auger?
The Auger that we exclusively manufacture is a screw type that carries the warm chocolate from the basin to the top crown through a cylinder. The advantage over a pump is it eliminates the possibility of clogging and reduces clean up time.

How much does the Chocolate Fountain weigh?
The small Party Fountain weighs approximately 18 kg, the medium CF1500 weighs approximately 23 kg and the large CF2000 approximately 49 kg.

Are Fountains hard to clean?
No. We've designed them to be really easy to use and care for. Some Fountains have a removable bowl. This and the tier system and spiral drive can be washed by hand in warm, soapy water. Bowls that are an integral part of the base unit can be simply wiped clean with a damp paper towel or soft cloth.

Are Giles & Posner Chocolate Fountains addictive?
Very definitely!